It is your responsibility to approve any artwork prior to printing or embroidery. By uploading artwork to our website or submitting it for us to use, you are confirming that you either, own or are fully licensed by the copyright owner, to use the artwork and that it does not infringe anyone’s rights, including intellectual property rights.
We reserve the right to refuse to print or embroider any item that:
Please note that once you submit your artwork for printing or embroidery that you waive your right to cancel or return the order. Prior to processing your order, we will send you a proof sheet showing how your logo or artwork will appear on the final garment. You need to check this document carefully as once it is approved by you, you will not be able to change or cancel the order and refunds cannot be considered for personalized products, unless the items are found to be faulty or an error has been made by us.
We will always endeavour to reproduce the colours included in the artwork with the print colours and/or embroidery threads on the final garment as closely as possible. We will choose the closest colour match but we cannot guarantee that the colours will be an exact reproduction of the original Artwork. In addition, the customer accepts responsibility that the quality of the personalization is dependent on the quality of the original artwork, as supplied. See artwork guidelines for further details.
Please note that H R Denne Ltd accept no responsibility for the accidental loss or damage to any artwork supplied and that once the submitted artwork files have been converted for printing and embroidery, they are the property of H R Denne Ltd and the customer has no rights in these files.