Plain garments, which have not been personalized using a printing or embroidery process, can be returned for a full refund of the purchase price of the product within 14 days of delivery. If the products are returned unworn in their original packaging and undamaged and in suitable condition for re-sale, a refund will normally be processed within 14 working days from receipt of the returned items.
The cost of returning the item is the responsibility of the customer and all returns should be sent to:
H R Denne Limited, Charlwood Road, Gatwick Gate, Lowfield Heath, West Sussex, RH11 0PS, United Kingdom.
Returns cannot be accepted for a refund on garments that have been customized unless an error has been made with the order or the product is deemed to be faulty. Please note that we will not accept any responsibility for any errors if they were included in the proof authorized by you and not highlighted by you prior to production.
H R Denne Ltd would also like to make customers aware that it accepts return of goods entirely at its own discretion except where the product is deemed to be faulty or the incorrect items have been supplied as a result of a mistake on the companies part.